Very good summary of the Twitter thread BTW. I want to call this one out as a tad disingenuous. Not all nurses are on-call. They do work insane hours including 3rd shift work. Electricians, plumbers, and other tradespersons are generally on-call by choice (working for a emergency organisation) or during their junior term. Train engineers are very rarely on-call. They go to work (often for long hours) and return home.

The thread and article are missing one topic that I want to call out. There is a subset of people that truly enjoy and thrive in “fire fighting”. I know a number of tradespersons that fall into this category and they work in companies that specialize (and advertise) 24/7 work. The ones that do no enjoy this work in a conventional 10 hour work day. When they come home, the work stays at work.

I agree whole heartedly that engineering on-call is and should be a reality. I’m also going to investigate making the 10% bonus + double-time for incident response a reality in my place of business. This is an awesome way to make the cost of poorly curated software readily measureable. Thanks for a great article.